We are merging our medical business with two other Wellington practices.

From Monday 22^nd November as a medical patient, you will be automatically enrolled at the new practice at 21 Mahora Street Kilbirne (Ph 04 387-9758). The clinic will have both male and female doctors available, Alvin and Adrienne Mitikulena

Your medical records will be automatically transfered to the new practice. If you wish to enroll with another medical centre of your choice, please ask the receptionist for the phone number for accessing information on clinics taking new patients.

We are negotiating to have clinics available at our Lukes Lane location in the new year.

Membership, advocacy, complementary health and dental services remain unaffected by merger of the medical service.

Data Protection / Confidentiality

Your personal information is as important to us as it is to you. We collect and store data in both paper and electronic forms.

Your medical records are held in the strictest confidence.

Privacy act - In accordance with the Privacy Act 1993, your personal information will not be passed on to any other source without your permission. You have the right to review and correct any information held by us. Please let reception or the nurse know that you wish to do so and we can have the correct form signed by you and a time to do so will be given, with the supervision of the doctor or nurse.

Violence & Aggression

We operate zero-tolerance policy toward any form of aggression or violence towards any member of the practice team, or patient/ visitor on our premises. This includes all forms of physical, verbal or threatening behaviour.

Anyone threatening or abusing any member of the team may be removed from the practice list, or other restrictions placed upon the services we provide to them.

Complaints Process

It is important to us that members are able to make complaints and suggestions so we can provide the best possible service.

Any complaint can be made by speaking to a staff member, preferably the Health Services Coordinator, or to the People's Centre Management Committee through its chair, if necessary by mail ( Wellington People's Centre, PO Box 9491, Te Aro, Wellington 6141 ).

All complaints will be taken seriously. They will be acknowledged within three working days and provided with a full response within two working weeks following investigation of complaint details.

Taking a complaint further

If you are not satisfied with the way that your medical complaint has been dealt with, please contact the Health and Disability Services Commissioner:

Dr Jocelyn Williams

Dr Roderick Mulgan

Di

Abby

Bernadine Lynch

All appointments are per 15 minutes consults.

ENROLLED WITH OUR PHO

NOT ENROLLED

ACC CONSULTS - Enrolled Patients only

NURSE CONSULTATION CHARGES

Members must be current and have a membership card + $25 consultation fee