Welcome to Wellington People’s Centre Medical Service

We are a Primary Care Centre and we are a member of the South East and City PHO (SECPHO). This means that funding from the Government keeps our charges as low as possible.

Making an Appointment

We want to make it easy for you to see a doctor or nurse without a long wait.

Appointments are available Monday to Friday from 9:15 am to 5 pm and can be made at reception. Appointments with the doctor and the nurse can be made by phone.

Booking ahead of time is the best way to see the doctor of your choice but not always guaranteed.

If you are unsure whether you need an appointment urgently, please ask to speak to the nurse.

Please note that you may not be able to see the doctor of your choice on the day.

In order to make an appointment, please telephone our reception line on 04 385 8596 Our phone lines are open from 9 am to 5 pm.

Please let us know if you are unable to attend for your appointment.

Interpreting services can be arranged for non-English speakers or for those people who are not confident communicating in English as a second language. Please let us know when an interpreter is needed as this needs to be arranged in advance.

General Medical Practice

• medical consultation
• minor surgery
• travel vaccinations
• free sexual health consultation for Under 25s(conditions apply)
• a nurse lead clinic for chronic disease monitoring
• 'flu injections for the winter
• liquid nitrogen clinics
• a special diabetes clinic each month on a Wednesday morning.

If in doubt about anything medical please ask to speak to our nurse.

Registering with the Centre

Patients who are members of the Wellington People’s Centre can register with the practice by calling in at reception. When registering you will be asked to complete a PHO enrolment registration form for each person registering at the practice. In addition all patients will be requested to complete a new patient questionnaire, allowing us to provide medical care in the interim period, while your medical records are transferred from your old practice to this one. Your membership needs to be current to be eligible for the member’s rate.

Please bring your community services card if eligible with you to the centre.

Patients who wish to be seen as Immigration Medicals need to bring with them, their passports, 3 passport photos, their immigration medical form, and $115.

We operate as a group practice, and you may consult with any member of the team.

Out of Hours Care

Outside of surgery hours, primary care services are provided by Accident & Urgent Medical Centre, 17 Adelaide Road, Newtown on 04 384 4944. For our current members a subsidised consultation fee of $25 will be charged Membership must be current and the membership card must be presented on the day, as well $25 consultation fee. For non members a higher fee applies.

Test Results

Please telephone the reception line on 04 385 8596, and ask for our nurse who will be able to pass on test results. Should the doctor or nurse wish to discuss the results with you for any reason, and are unavailable then you will be asked to phone back at a time to speak to them, or an appointment made.

The People's Centre will not necessarily advise patients of normal test results unless asked to do so. Patients are welcome to enquire about their results by speaking to the nurse or doctor.

Regular Check Ups

Patients who have not had a doctor’s consultation within the last 2 years, may request a free consultation. Please arrange this with the nurse.

Repeat Prescriptions

Patients requiring regular medication, may, with a doctor’s approval, may obtain repeat prescription by ordering them in person, by fax.

Your prescription may be collected in person, posted to you (if you include a stamped addressed envelope with your request), or sent direct to the local chemist.

Data Protection / Confidentiality

Your personal information is as important to us as it is to you. We collect and store data in both paper and electronic forms.

Your medical records are held in the strictest confidence.

Privacy act - In accordance with the Privacy Act 1993, your personal information will not be passed on to any other source without your permission. You have the right to review and correct any information held by us. Please let reception or the nurse know that you wish to do so and we can have the correct form signed by you and a time to do so will be given, with the supervision of the doctor or nurse.

Violence & Aggression

We operate zero-tolerance policy toward any form of aggression or violence towards any member of the practice team, or patient/ visitor on our premises. This includes all forms of physical, verbal or threatening behaviour.

Anyone threatening or abusing any member of the team may be removed from the practice list, or other restrictions placed upon the services we provide to them.

Complaints Process

It is important to us that members are able to make complaints and suggestions so we can provide the best possible service.

Any complaint can be made by speaking to a staff member, preferably the Health Services Coordinator, or to the People’s Centre Management Committee through its chair, if necessary by mail ( Wellington People’s Centre, PO Box 9491, Te Aro, Wellington 6141 ).

All complaints will be taken seriously. They will be acknowledged within seven days, and dealt with as soon as possible. You will be advised of the action in regard to your complaint.

Taking a complaint further

If you are not satisfied with the way that your complaint has been dealt with and it concerns a medical matter, you may refer unresolved complaints to the Health and Disability Services Commissioner:

Dr Jocelyn Williams

Dr Roderick Mulgan

Denise Collison

Dipa

Kay Brereton

Enrolled with Primary Health Organisation (SECPHO)

WPC Members SECPHO enrolled

Non WPC-Members and SECPHO enrolled

Not enrolled with Primary Health Organisation (SECPHO)

Members not SECPHO enrolled

Non-Members not SECPHO enrolled

Members must be current and have a membership card + $25 consultation fee